includes: Standby Service Telephone Support Maintenance Spare Parts

Service ensures the sustainability and profitability of your stock handling system. Besides maintenance, the key components of this package include priority telephone support with 24/7 availability every day of the year and high-efficiency
management of spare parts.

Round-the-clock security

The extensive Kardex Standby Service network gives you the security that there
will be a service technician onsite if needed and when needed. A plan that suits
your particular requirements with specified reaction times, during the work week
or 24 hours a day, ensures your system availability will be restored quickly.

Friendly, experienced and qualified

Do you need a direct line to Kardex? Kardex’s individualized service agreements make it possible. Via an in-house assistance desk, you can reach trained and experienced personnel, who, if neccessary stand ready to assist you round the clock. With the cooperation of your trained personnel, specifically targeted remote diagnostics can remedy problems more often than not. You won’t be disappointed!

Preventive and sure

Kardex’s active maintenance management ensures you of a high degree of machine availability, significantly reducing the rate of unplanned idleness and preserving the value of your investment. Regular maintenance means the signs of wear and tear will be identified and documented and appropriate action can be taken before failure can occur. Kardex Service executes its maintenance work with the skill and simplicity that you can expect only from the manufacturer. After all, who knows the products better?

For optimum quality and performance

Kardex’s original spare parts feature superior quality and their design and materials are ideal for your Kardex and Megamet systems. Compliant with the highest quality requirements, they ensure maximum machine availability and constant production. Kardex is distinguished by the reliable, long term availability of its spare parts as well as the suitable conversion or retrofit kits that it offers for all its systems. Whether by fax, e-mail, telephone or postal service, your orders will be processed expediently by friendly and helpful personnel.